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Terms and Policies

Full payment, including shipping and handling is required with order. No work will proceed until payment is received. No refunds are given once your order has been approved to print.
We accept cash, bank checks, money orders, MasterCard, Visa or American Express.
To arrange a type of payment please call 718-627-8599.
*All postcards and business cards are printed on 12pt coated card stock unless requested otherwise.
* All files submitted must be ready to print in CMYK color mode.
* Files that have to be modified are subject to a $25.00 alteration fee.
* Liquid Dreams Design is not responsible for any wrong dates or misspelled words
of files submitted by customer or approved by customer upon design completion.
* All quoted prices do not include any applicable NYS sales tax or shipping charges.
* Prices are subject to change without notice.

Turnaround Times
Our standard turnaround time is 5 business days from the time you approve your order to print in writing by email or fax.

Orders approved to print after 5pm Eastern Standard Time will begin turnaround time the next business day. Allow additional business days for delivery based on the shipping method you selected. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround. If your order is time sensitive, we suggest you use our 48 Hour Rush Service and a faster method of delivery.
Turnaround does not begin until acceptable artwork has been provided. Please note that if we are unable to print your files because they do not conform to our file requirements, we will put your “Artwork On-Hold” until we receive acceptable files.

Liquid Dreams Design assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
48-Hour Rush Service – (not including shipping time) is $100.00 additional. To qualify for 48-hour rush service, your order must be placed, all files uploaded, and all files approved by 5pm Eastern Standard Time. Orders placed Saturday or Sunday will be processed on Monday. Orders placed before the deadline, will be shipped by 4PM Eastern Standard Time on the second business day.

Refund Policy - All sales are final. No refunds are available on orders unless no files have been sent to print and the refund is requested the same business day. In the case of a refund on an order that work has not started, a $15 processing fee will be charged.

Postage Refund – There is absolutely no refund in postage money after your mail has been delivered to the post office. Liquid Dreams Design assumes no responsibility after your mail has been delivered to the post office. Our job is considered finished and out of our hands after your mail has been delivered to the Post Office. Liquid Dreams Design will not refund any money for your postage or mailing list if your mailing does not perform the way you expect. We will provide to you if requested a postal receipt of mailing after we receive it from the post office.

Changing Files Once Sent to Print - Once a job has been “approved to print” and is in production, no changes are allowed to the artwork, job characteristics, or turnaround time. Changes to approved artwork that have not been put into production yet, may be made and the turnaround time will begin from the new approval date.

Proofs - Liquid Dreams Design offers two proofing methods. Low resolution jpg via email free of charge and Color Printout for $50 plus shipping charges. Proofs are to confirm we have the correct files to print and they have arrived on our end correctly. These proofs are not intended to be color accurate.
Liquid Dreams Design provides proofs to our customers of the finished design/layout or supplied files to check for correct spelling, dates, addresses, phone numbers, content and punctuation. You do not hold Liquid Dreams Design responsible for any errors after your approval has been given.

Complaints - All complaints must be registered with in 24 hours of receipt of job. We maintain the right to judge what a manufacturing error and defect is.

PLEASE READ THIS IMPORTANT INFORMATION BEFORE ORDERING.
Most color monitors and output devices (including inkjet and laser printers) are miscalibrated. What this means is that what you see is not necessarily what you get. Please note that your monitor’s calibration affects what you see on your screen. The colors on the printed cards may differ from what you see on your screen. Our email proofs are meant only as a rough draft of the final printed card, and not meant as a color accurate proof. If this is a re-print of an old order we strongly suggest you mail one of the old cards to us so we may try to match colors. We also suggest that if your job is color critical you mail us a color proof in order to provide us with a color reference. Please keep in mind that while we will try our best to match your old card or your color proof, LiquidDreamsDesign.com DOES NOT GUARANTEE COLOR MATCHING.

Sales Tax - All New York State orders are subject to sales tax of 8.735%. If customer is tax exempt, exemption certificate must be sent or faxed to us with to first job.

Indemnification – The customer will indemnify and hold harmless the printer, Liquid Dreams Design, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person.
You certify that you own the rights to use the image(s) being reproduced on your order.

Delivery – We ship anywhere in the USA via UPS.
Same Day Messenger Service available for Brooklyn, NYC, Staten Island, Bronx, Queens, and New Jersey.

Liquid Dreams Design assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. You have the option to Ship UPS Next Day, 2nd Day or 3 Day Select if your order is time sensitive. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.